Frequently Asked Questions
Shipping back to us
If I wish to fix the ring size, replace the item or get refund, How do I ship back to you?
Before shipping back please make sure you contact our customer service to receive instructions. A package sent incorrect may be held by the Israeli custom.
Our customer service details are just above.
How do I know my ring size?
The easiest way is to go to any local jewelry shop and ask to measure your ring size. Most shops would be happy to assist you.
What type of size standard do you work with (UK, US, EU)?
David can work with any type of size standard.
Do you ship to all countries?
We ship to most countries.
What are the shipping prices to worldwide?
The shipping prices are the same to the whole world. Registered shipping is $6 and EMS (fast) is $23.
Can I track my order?
The EMS shipping can be tracked. The registered shipping shows only the sending date and cannot be tracked.
What happens if my package is lost?
We will file a lost package report to the Israeli post service and if they confirm the lost package we will ship your order again.
Payments & Money Back Guarantee
What type of payment do you accept?
We accept credit card, Paypal payment (which include e-checks) and Bank transfers. For more details about paying with a bank transfer please write to [email protected]
If I decide I don’t like the item, can I return it and be refunded?
Yes! We offer 30 days money back guarantee.
Do you give full money back guarantee?
We give full money back guarantee including the shipping cost to you. We do not pay for the shipping cost back to us.
Can David make me a custom model?
David is too busy and will not be able to make custom models.
Does the pendants come with chain?
The pendant comes with a free black string, you may choose to pay for a different type of chain.
I am very worried about placing an order on an online website, how can you reassure me?
Ka Gold Jewelry has been selling online since 2005 to satisfied customers worldwide.
We offer a 30 days money back guarantee from the moment you received the jewelry and a 30 days replacement guarantee.
How do I know that what I am buying is really gold and or silver?
David is a member of “The standards institution of Israel” and makes periodic checks for gold and silver authenticity. The institute verifies that the silver is sterling silver 925 and that the gold is 14K, 18K or 22K as required.
How to take care of Sterling Silver Jewelry?
In case of a significant tarnish, new polishing is required. If it is just a bit tarnished you can use dedicated sterling silver jewelry cloth. Please note to use only a product that is dedicated to that. Any use with other materials may cause the destruction of the jewelry. For more information please visit this page