Frequently Asked Questions


Shipping back to us

If I wish to fix the ring size, replace the item or get refund, How do I ship back to you?

Before shipping back please make sure you contact our customer service to receive instructions. A package sent incorrect may be held by the Israeli custom. Our customer service details are just above.

Ring size

How do I know my ring size?

The easiest way is to go to any local jewelry shop and ask to measure your ring size. Most shops would be happy to assist you.

What type of size standard do you work with (UK, US, EU)?

David can work with any type of size standard.

Shipping

Do you ship to all countries?

We ship to most countries.

What are the shipping prices to worldwide?

The shipping prices are the same to the whole world. To view the most recent pricing go to shopping cart or to shipping page

Can I track my order?

Once we ship the order we send you a tracking number. you can find the tracking link on the shipping page.

What happens if my package is lost?

We will file a lost package with the shipment supplier. If they can't find it we will create your order again and re ship it.

Payments & Money Back Guarantee

What type of payment do you accept?

We accept credit card, Paypal payment (which include e-checks) and Bank transfers. For more details about paying with a bank transfer please write to [email protected]

If I decide I don’t like the item, can I return it and be refunded?

Yes! We offer 30 days money back guarantee.

Do you give full money back guarantee?

We give full money back guarantee including the shipping cost to you. We do not pay for the shipping cost back to us.

General

Can David make me a custom model?

David is too busy and will not be able to make custom models.

Does the pendants come with chain?

The pendant comes with a free black string, you may choose to pay for a different type of chain.

I am very worried about placing an order on an online website, how can you reassure me?

Ka Gold Jewelry has been selling online since 2005 to satisfied customers worldwide. We offer a 30 days money back guarantee from the moment you received the jewelry and a 30 days replacement guarantee.

How do I know that what I am buying is really gold and or silver?

David is a member of “The standards institution of Israel” and makes periodic checks for gold and silver authenticity. The institute verifies that the silver is sterling silver 925 and that the gold is 14K, 18K or 22K as required.

How to take care of Sterling Silver Jewelry?

In case of a significant tarnish, new polishing is required. If it is just a bit tarnished you can use dedicated sterling silver jewelry cloth. Please note to use only a product that is dedicated to that. Any use with other materials may cause the destruction of the jewelry. For more information please visit this page.


Contact Us

Customer Service

Email: [email protected]

US Phone: 1-888-215-6036

David Weitzman Workshop

Phone: 972-3-5730855

Mailing Address: Flowers of Life Jewels LTD P.O. box 853 Givataim 5310801 Israel

Workshop Address: Korazin 5 Givataim room 337. Please call before arrival.

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Welcome!

Ka Gold Jewelry Features David Weitzman Spiritual Jewelry Artwork.

David's Jewelry harness the power of spiritual symbols and sacred geometry to bring those wearing them happiness, vitality, excitement and love. We invite you to join us on a journey full of Harmony, Beauty, ancient wisdom and symbolism.



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